• IT Help Desk Representative

    Location US-OR-Hillsboro
    Posted Date 3 weeks ago(6/4/2018 11:39 AM)
    Job ID
    2018-6663
    Category
    Information Technology
  • Company/Position Overview

     

    Build a Bright Future; Come Shine with Us!

    We are a leader in providing customer-oriented solar energy solutions, striving to make solar energy competitive and affordable for the average consumer.  We have 500 MW of production capacity at our state of the art manufacturing facility in Oregon. SolarWorld is dedicated to providing a work climate that promotes career growth, open communication and new ideas. 

    Job Accountabilities

     

    About the Position

    The Service Center Representative interacts directly with employees in all SolarWorld departments to provide front-line support ensuring IT support needs are met. This role is the front-tier of support for the ERP and Manufacturing Execution Systems, and provides assistance and service call routing for all IT supported information systems.

     

    For training purposes, starting hours are Monday - Friday, 9:30 AM to 6:30 PM. Upon completion of training, this position will transition to a Sunday – Thursday shift, with hours from 11:00 AM – 8:00 PM. TEMPORARY - approximately 6 months. 

     

    Primary responsibilities for this position include:

    • Interact with internal customers at all business levels to provide outstanding customer service for various levels of desktop support. This includes both direct in-person and over-the-phone remote service.
    • Perform the installation, repair and preventative maintenance of personal computer and related systems.
    • Assist in determining suitable software to meet user requirements.
    • Troubleshoot software and hardware failures and identify network problems when they relate to personal (desktop or laptop) computers. May assist Network Administrator.
    • Assist in the installation, implementation, and upgrades of internal systems. May maintain a tracking system for usage evaluation.
    • Maintain an inventory of all equipment, hardware, software and supplies.
    • Troubleshoot, maintain, and monitor, external and internal hard drives, printers, plotters and scanners.
    • Demonstrate good judgment for selecting methods and techniques to arrive at solutions to pc, network and software problems.
    • Effectively escalate problems to Systems Engineers as needed.
    • Support a variety of systems and tools including first-line support for (but not limited to):
      • MES (Manufacturing Execustion Systems)
      • ERP (Microsoft Navision / SAP)
      • eTime/Kronos Timekeeping
      • SharePoint 2010 / 2013
      • Microsoft Office 2010 / Windows XP / 7 / 8/8.1/10
      • Microsoft Server 2003, 2008, 2012
      • Intranet / VPN
      • System Account Management
      • Network connectivity
      • Laptop, desktop, iPhone, Microsoft Surface
      • Mobile Iron MDM (Mobile Device Management)
      • Additional databases and tools as they are added

    Job Requirements

     

    Requirements

     

    This position is ideal for a candidate who is enthusiastic about being a "green collar" worker in the solar photovoltaic (PV) industry. Successful candidates should demonstrate a desire for personal development, communicate easily, enjoy working in a team environment and be highly flexible. The successful candidate will possess the following combination of education and experience:

     

    The successful candidate will possess the following combination of education and experience:

    • Associate's Degree in Computer Science, Information Technology, Business Administration or related discipline is required.   Consideration will be given to candidates without a degree who can demonstrate equivalent knowledge gained from additional professional experience.
    • Related work experience as an IT Support Technician or similar support role on a corporate Helpdesk or Desktop Support team is desired.
    • Knowledge of support ticketing systems and ability to type a minimum of 50 words per minute.
    • Experience supporting manufacturing or ERP systems is preferred.
    • Must be able to work independently as well as thrive in a fast-paced, dynamic, team environment.
    • Strong desire to bring best practices to the team, share your knowledge and expertise and enable your team members' mutual success as the organization continues to grow.
    • Must possess excellent interpersonal and communication skills (written and verbal) as well as a strong customer service orientation.
    • Experience supporting Windows operating systems, Microsoft Office applications, and other standard business tools is required. Testing for advanced application knowledge may be required.
    • Computer Support skills to include desktop computer troubleshooting and installation. Internal system knowledge will be developed.
    • Experience in a high-volume manufacturing environment is strongly preferred.
    • Ability to perform hands-on work with customers, including working in an industrial environment to assist users and replace equipment is required.
    • Time management ability to organize and manage multiple priorities.
    • Able to document problems/solutions in an internal knowledge database.
    • Ability to work various hours, including possible weekends as needed,
    • Must be able to manage and resolve ambiguity in requirements, assignments and tasks.
    • Demonstrated ability to work successfully in a cross-functional, multi-cultural team to achieve business results.
    • Attendance is a mandatory function of this position.
    • Must be able to lift up to 50 pounds.
    • Must be able to stand or sit for long periods of time while supporting a manufacturing environment.
    • Must be able to wear personal protective clothing and gear such as hoods, gowns, breathers, ear and eye protection and steel-toed shoes as required by various manufacturing areas supported by the IT Service Desk.

    SolarWorld is an Equal Opportunity Employer – M/F/D/V/G

    All offers of employment are contingent upon a candidate’s successful completion of SolarWorld’s pre-employment drug testing, and background investigation, which includes employment, education and criminal histories.

    Apply for This Opportunity

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